The Academy - Policies

The Academy Policies


Upon enrolling in your Training Course, you agree to the following terms and conditions:

Kira Kollective adheres to Australian Consumer Law regarding refunds.

Refunds are not obligatory for changes of mind or accidental purchases.
Course fees are generally non-refundable. Refunds for all Online Training are strictly not allowed, with no cooling-off period, as students have immediate access to course materials upon purchase.
Additionally, all student kits provided is non-refundable.
Due to health and safety regulations and hygiene standards, Kira Kollective cannot accept returns of student kits once they have been dispatched as the products cannot be resold or reused for health and safety reasons.

Refund requests due to extenuating circumstances will be assessed on a case-by-case basis by the Managing Director, and their decision will be final.


Cancellations/Reschedules for In-Person Training Courses:

Section 1: Cancellation within the 48-Hour Cooling Off Period

  • The student has a 48-hour cooling off period from the initial booking fee/deposit payment to terminate enrolment (excluding immediate start Online Training Courses).
  • Kira Kollective will refund fees within twenty-one (21) days of receiving written notification of cancellation during the cooling off period.

Section 2: Cancellation outside the 48-Hour Cooling Off Period

  • A non-refundable booking fee/deposit is due at registration or upon enrolment.
  • The remaining balance must be settled in full prior to or on the student’s first training/course day.
  • Training course/s canceled later than 10 days prior to the first day will incur a 50% tuition fee charge.
  • Training course/s canceled 48 hours before the first day will incur a 100% tuition fee charge.
  • Once the training course has commenced, the full tuition fee is payable, even if the student decides not to continue or complete the training course for various reasons.

Termination by Kira Kollective:
Kira Kollective reserves the right to terminate this enrolment agreement under the following conditions:

  • Failure to comply with any listed criteria in the regulations.
  • Action taken upon a complaint by Kira Kollective employees or educators.
  • Kira Kollective reserves the right to cancel an enrolment or training if the educator deems the situation as unsafe, threatening, and poses a risk to health, safety, and well-being.
  • Kira Kollective reserves the right to cancel an enrolment at its discretion.

COVID-19 Sick Notice / Snap Lockdown:
If a student is not feeling well or falls sick prior to or during the training course, it is mandatory for the student to notify the educator immediately.

While we strive to accommodate students to the best of our ability, in circumstances where normal operations are disrupted due to illness, we will reschedule the student's enrolment dates. Those unable to reschedule will still receive their kit and credit towards future services and/or training, such as Online Training Courses.

If a student's training dates are affected by a snap lockdown or if they are unable to attend the training due to COVID-19, we will make every effort to accommodate and reschedule the training to match their availability. We request as much notice as possible. If we cannot find a suitable date for rescheduling, the student will be enrolled in our Online Training.


Force Majeure Policy:
In the event that Kira Kollective cannot fulfil contractual obligations due to reasons beyond our control, such as an Act of God, accident, fire, incapacity, labor controversy, riot, war, civil commotion, act of government, terrorism, or any other cause outside our control, we reserve the right to reschedule training with you as soon as reasonably practical after the end of such force majeure.

Kira Kollective will reschedule the training as soon as reasonably practicable following the date of such occurrence. If a Kira Kollective training cannot be conducted due to reasons beyond our control, such as interruptions in travel schedules or unforeseen unavailability, we reserve the right to reschedule the training. In the event that a Kira Kollective training cannot proceed due to a lack of minimum student attendance, we also reserve the right to reschedule the training.


Buy Now Pay Later & Stripe Payments :
All Buy Now Pay Later (BNPL) Options are facilitated by third-party providers, and all inquiries and applications go through these third parties. Kira Kollective is not accountable or liable for any issues related to these BNPL options. Stripe Payments via month-to-month instalments are to be paid on time each month, starting from the initial instalment. Failure to make a timely payment will result in a $10.00 late fee. If payment is declined three times, enrolment will be automatically canceled.


Deposits/Booking Fee:
In the event of unforeseen circumstances preventing attendance on scheduled training dates, the student may reschedule with a 24-hour notice. Any cancellations or reschedules within 24 hours will incur a fee, emphasising the non-refundable nature of the booking fee. This is to minimise last-minute cancellations and no-shows for the benefit of the growing business.


All invoices have a 24 to 48-hour settlement period until cancellation. Once canceled, training dates become available to other potential students. There is an additional 10% GST fee on all invoices.


If any student or person (current or past) defames Kira Kollective, whether it be libel or slander, Kira Kollective have the rights to strip all certification and merits. Kira Kollective also have the rights to remove all obligations, including but not limited to legal or contractual, with the student or person.

Furthermore, the student acknowledges and agrees that they are solely responsible for any and all fees associated with their enrolment, including but not limited to tuition fees, late fees, and any costs incurred due to declined payments. Kira Kollective is not liable for any financial obligations of the student. In the event of any outstanding fees or charges, Kira Kollective reserve the right to take appropriate legal action to recover the amount owed.

Additionally, should a student decide to pursue legal action against Kira Kollective for a refund or any other matter, the student agrees that any legal proceedings shall be conducted in accordance with the laws applicable in the jurisdiction where Kira Kollective operate. The student further agrees to bear all costs associated with legal action, including but not limited to attorney fees, court costs, and other related expenses.


---------------------- PRIVACY POLICY BELOW ------------------------

The Information Collected: All information collected will not be disclosed in any way and is strictly for booking use. Any credit card information collected will also not be disclosed with any third party other than the third parties involved with our business such as: website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you as those parties agree to keep this information confidential. 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

if we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 11 Dec 2018.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.


In accordance to GDPR : a. processed lawfully, fairly and in a transparent manner in relation to individuals; b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay; e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

General Provisions: a. This policy applies to all personal data processed by Mrs.BeautyBar b. The Responsible Person shall take responsibility for the Mrs.BeautyBar's ongoing compliance with this policy. c. This policy shall be reviewed at least annually.

Lawful, Fair and Transparent Processing: a. To ensure its processing of data is lawful, fair and transparent, the we shall maintain a Record of Systems. b. The Record of Systems shall be reviewed at least annually. c. Individuals have the right to access their identifiable personal data and any such requests made to the Mrs.BeautyBar shall be dealt with in a timely manner. 


Lawful Purpose: a. All data processed by the charity must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests b. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data. c. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in our systems. 


Data Minimisation: a. Mrs.BeautyBar shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. 


Security: a. Mrs.BeautyBar shall ensure that personal data is stored securely using modern software that is kept-up-to-date. b. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. c. When personal data is deleted this should be done safely such that the data is irrecoverable. d. Appropriate back-up and disaster recovery solutions shall be in place. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, Mrs.BeautyBar promptly assess the risk to people’s rights and freedoms and if appropriate report this breach.